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Refund Policy
Refund & Return Policy
Thank you for purchasing my artwork. I want you to be completely satisfied with your order. If for any reason you are not happy with your purchase, I offer a 30-day return and refund policy.
Returns
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You may request a return within 30 days of receiving your artwork.
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To be eligible for a return, the item must be in its original condition, undamaged, and in its original packaging (if applicable).
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Proof of purchase or an order number is required to complete a return.
Refunds
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Once your returned item is received and inspected, I will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment. Depending on your payment provider, it may take several business days for the refund to appear.
Non-Returnable Items
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Custom or personalised artwork cannot be returned or refunded unless it arrives damaged or defective.
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Digital downloads are non-refundable once the file has been delivered.
Damaged or Defective Items
​​If your order arrives damaged or you receive the wrong item, please contact me within 7 days with photos of the issue. I will arrange a replacement or refund at no additional cost to you.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on my part.
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I recommend using a trackable shipping service, as I cannot guarantee receipt of returned items.
Contact
For any return or refund inquiries, please contact:
info@eddieboomart.com
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